Terms and Conditions
These Terms and Conditions govern your access to and use of Better Data, including our website, mobile applications, wallet, agent services, support channels, and related services. By using Better Data, you agree to these Terms.
1. About Better Data
Better Data is a Ghana-focused mobile data bundle reseller. We allow customers to purchase data bundles for supported mobile networks, currently MTN, Telecel, and AirtelTigo. Data bundle fulfillment is provided through third-party data vendor infrastructure. Payments are processed through Paystack and supported Mobile Money channels.
2. Eligibility and Accounts
You may buy data as a guest or as a registered user. Registered users may access additional features, including saved numbers, wallet payments, transaction history, and receipt requests. You are responsible for keeping your account credentials secure and for all activity under your account.
We may refuse, suspend, or terminate access where we reasonably believe an account is fraudulent, abusive, unlawful, or used to bypass platform rules, discounts, security controls, or payment checks.
3. Guest Purchases
Guest users can purchase data without creating an account. If there is an issue with a guest order, Better Data may use the phone number or payment contact details received through Paystack to contact the customer and resolve the issue.
4. Recipient Numbers and Wrong-Number Purchases
You may buy data for yourself or for another person. Before confirming a purchase, you must carefully review the selected network, data package, and recipient phone number.
Sending data to a wrong number is your responsibility. Once a valid order is submitted for fulfillment, Better Data may be unable to reverse, cancel, recover, or refund the bundle if the recipient number or selected network was entered incorrectly by you.
5. Prices, Availability, and Promotions
Package prices and availability may change at any time based on supplier availability, network conditions, platform pricing rules, discounts, promotions, or administrative updates. We may correct pricing errors, withdraw packages, or refuse transactions affected by obvious errors or suspected abuse.
First-time discounts, agent discounts, and promotional offers are subject to eligibility rules and may be changed, suspended, or withdrawn at our discretion. We may use reasonable fraud prevention methods, including device and account signals, to prevent abuse of discounts.
6. Payments
Payments are processed by Paystack or other payment providers we may support. By making a payment, you authorize the relevant payment provider and Better Data to process the transaction. We are not responsible for delays, failures, fees, reversals, or errors caused by your payment provider, Mobile Money provider, bank, network operator, or incorrect payment details.
7. Wallet
Registered users and agents may fund a Better Data wallet using supported payment methods. Wallet balances may be used only for eligible Better Data purchases unless we expressly state otherwise. Wallet top-ups may be subject to a minimum top-up amount and other limits.
Refunds for failed paid orders may be credited to your Better Data wallet. Wallet credits are not a bank account, savings account, deposit account, or stored-value product unless required by applicable law. We may correct wallet balances affected by technical errors, duplicate credits, chargebacks, suspected fraud, or administrative mistakes.
8. Order Fulfillment and Delivery
After payment, Better Data submits eligible orders for data fulfillment through our suppliers. Most orders are expected to complete quickly, but delivery times can vary due to payment confirmation, supplier availability, network operator processing, system maintenance, incorrect order details, or connectivity issues.
Order statuses may include pending, processing, completed, failed, and refunded. A completed status means the order has been accepted or marked complete by the fulfillment process. You should contact support if the recipient does not receive the expected bundle after a reasonable period.
9. Failed Orders and Refunds
If an order fails after payment and the failure is confirmed by Better Data or our supplier, we may issue a refund to your Better Data wallet or handle the matter case by case for guest users. Refund timing depends on the nature of the failure, supplier confirmation, payment provider processing, and any investigation needed.
We generally do not provide refunds for successful orders, wrong-number orders, incorrect network selections, customer mistakes, or circumstances outside our reasonable control.
10. Agents
Approved agents may receive discounted prices, wallet access, dashboard features, receipts, and transaction reporting. Agent participation may require a one-time onboarding fee and administrative approval. We may approve, reject, suspend, or terminate agent access where necessary to protect customers, the platform, suppliers, or payment systems.
Agents are responsible for their own customer relationships, representations, pricing, records, tax obligations, and compliance with applicable law, unless a written agreement with Better Data states otherwise.
11. Acceptable Use
You must not use Better Data for unlawful activity, fraud, unauthorized resale, abuse of promotions, payment manipulation, interference with our systems, unauthorized access, scraping, or any activity that harms Better Data, users, suppliers, networks, or payment providers.
12. Third-Party Services
Better Data relies on third-party services, including Firebase Auth, Paystack, Resend, data vendors, mobile network operators, and other infrastructure providers. Their services may be subject to their own terms, privacy notices, limits, downtime, and errors. Better Data is not responsible for third-party systems outside our reasonable control.
13. Communications
We may contact you through in-app messages, email, push notifications, WhatsApp, phone, or payment contact details for order updates, receipts, support, account alerts, security, promotions, and service announcements. You may opt out of marketing communications where required by law, but we may still send transactional or service-related messages.
14. Service Changes and Availability
We may update, suspend, limit, or discontinue any part of Better Data at any time. We do not guarantee uninterrupted access, continuous package availability, or error-free operation.
15. Disclaimers and Limitation of Liability
Better Data is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we disclaim warranties of uninterrupted service, merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by applicable law, Better Data will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, loss of profits, loss of data, loss of business, third-party service failures, network operator issues, or customer entry errors. Our total liability for a transaction will not exceed the amount you paid for the affected transaction, unless applicable law requires otherwise.
16. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of Better Data after changes means you accept the updated Terms.
Privacy Policy
This Privacy Policy explains how Better Data collects, uses, shares, and protects personal information when you use our services.
1. Information We Collect
We may collect the following categories of information:
- Account details, such as name, email address, password authentication status, and Google Sign-In profile information.
- Contact details, such as phone numbers, recipient numbers, saved numbers, WhatsApp contact details, and support email details.
- Transaction details, such as selected network, data package, amount paid, order reference, payment status, wallet activity, receipts, and refund history.
- Payment-related details received from payment providers, such as payment reference, Mobile Money phone number, payment channel, and payment status.
- Device and technical information, such as IP address, browser type, device identifiers, session data, analytics events, and fraud prevention signals.
- Support and communication records, including messages sent through in-app support, email, WhatsApp, or other support channels.
2. How We Use Information
We use personal information to:
- Process data bundle purchases, wallet top-ups, refunds, and receipts.
- Create and manage accounts, saved numbers, user history, and agent dashboards.
- Verify payments, prevent fraud, enforce discount eligibility, and secure the platform.
- Provide customer support and contact users about order issues.
- Send service updates, transaction messages, announcements, promotions, and account alerts.
- Monitor performance, debug issues, improve the service, and comply with legal obligations.
3. Device Fingerprinting and Fraud Prevention
We may use device fingerprinting, account signals, transaction patterns, IP information, and similar security measures to detect fraud, prevent multiple-account abuse, protect first-time discounts, and maintain platform integrity.
4. How We Share Information
We may share information with trusted service providers where needed to operate Better Data, including payment processors, authentication providers, email providers, cloud infrastructure, analytics providers, fraud prevention providers, fulfillment providers, mobile network-related suppliers, and professional advisers.
We may also share information where required to comply with law, enforce our terms, prevent fraud, protect rights and safety, or complete a business transfer such as a merger, acquisition, or sale of assets.
5. Data Retention
We keep personal information for as long as reasonably necessary to provide the service, maintain transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements. Retention periods may vary by data type and legal requirement.
6. Security
We use reasonable technical and organizational measures designed to protect personal information. No online service can guarantee absolute security, and you are responsible for keeping your login credentials and devices secure.
7. Your Choices and Rights
Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also request information about how your data is used. Some information may need to be retained for transaction, fraud prevention, legal, or accounting reasons.
8. Children
Better Data is not intended for children who cannot legally consent to use online services or make payments. If we learn that we collected personal information from a child without required consent, we will take appropriate steps to delete or restrict it.
9. International Processing
Our service providers may process information in Ghana or other countries. Where required, we will take appropriate steps to protect personal information when it is transferred or processed outside its original location.
Contact
For legal, privacy, support, refund, or account questions, contact Better Data through the support email, in-app support channel, or WhatsApp support link shown on the website or mobile app.
Professional review note: counsel should confirm the correct legal entity name, registered address, governing law, dispute resolution venue, consumer refund obligations, tax wording, payment compliance, Ghana Data Protection Act requirements, and cookie consent requirements before publication.